Security & Bug Bounty Policy

Scope

In scope

This website, neonproxies.com
The customer dashboard you sign in to, and its API
Rotation links, API keys and proxy credential handling inside the dashboard

Out of scope

Proxy gateways, modem hosts and the mobile carrier networks behind them
Third-party services: payment processors, Telegram, Cloudflare, email providers
Marketing assets served from legacy CDN paths
Any customer account or data that is not yours

What we pay

Rewards are for demonstrated impact on our systems or our customers. Amounts are in USD.

Critical

$500 – $1,000

Remote code execution on our servers
SQL injection that reads or writes customer data
Authentication bypass into any account without its credentials
Payment or balance manipulation — proxies, credit or refunds without paying
Bulk exposure of other customers' proxy credentials or personal data

High

$200 – $500

Reading or changing another customer's proxies, orders or account details (IDOR)
Stored cross-site scripting that runs in another customer's or an admin's session
Privilege escalation from a customer account to admin functions
Server-side request forgery reaching internal services
Theft of another account's API key, rotation link or session

Medium

$50 – $200

Cross-site request forgery on an action that changes account state
Reflected cross-site scripting that requires the victim to click a link
Rate-limit bypass that leads to a demonstrated account takeover
Pricing or business-logic errors with a demonstrated financial impact

Low / Informational

Acknowledged and fixed where warranted, but not paid. The full list is below so you can check before you write the report.

What we do not pay for

These are accepted as Low or Informational at most. We will read them and fix what is worth fixing, but no bounty is issued and a Critical or High label on the report does not change that.

A session that stays valid after a password reset, password change or logout, until the session token expires
Missing or “weak” security headers (CSP, HSTS, X-Frame-Options, Referrer-Policy) without a working exploit
Clickjacking on pages that contain no sensitive action
Cookie attributes on cookies that are not session cookies
Email or username enumeration, including through timing or error messages
Forgot-password, login or rate-limit observations without a demonstrated account takeover
Password policy opinions: length, complexity, common-password lists, no forced rotation
Absence of two-factor authentication, or 2FA being optional
Self-XSS, or XSS that only the attacker can trigger in their own session
CSRF on login, logout, language or other non-sensitive forms
Open redirects that do not leak a token or credential
Software version, server banner, stack trace or path disclosure without sensitive data
SPF, DKIM or DMARC configuration reports
Output from automated scanners without a proof of concept
Denial of service, resource exhaustion, brute force or any load-generating test
Social engineering or phishing of our staff or customers; physical attacks
Issues in third parties we use: payment processors, Telegram, Cloudflare, email providers
Outdated library versions without a working exploit against our deployment
Attacks that require a compromised device, a man-in-the-middle position or a rooted phone
Best-practice recommendations, theoretical risks and duplicates of known issues

Rules of engagement

First valid report wins. Duplicates and reports of issues we already know about are not paid. One payment per root cause, however many endpoints it affects.
Prove it, then stop. Access only your own accounts and data. If a test would expose someone else's data, stop at the first proof and report — do not pivot, download or persist.
Do not degrade the service. No load testing, no automated fuzzing at volume, no tests against proxy gateways, modem hosts or carrier networks. Those are out of scope entirely.
Give us time. Do not publish before we have fixed the issue and 30 days have passed. We will tell you when a fix is live.
Severity is ours to set. We rate impact on our own systems, using the Bugcrowd Vulnerability Rating Taxonomy as the reference. Payment amounts are at our discretion within the ranges above and are paid by PayPal or USDT.

Safe harbour. Research that follows these rules is authorised. We will not pursue legal action against you for good-faith testing within scope, and we ask that you extend the same good faith to us: no extortion, no threats of disclosure, no “pay first, details later”.

How to report

Email support@neonproxies.com with the subject Security report. Include the affected URL, exact steps to reproduce, the account you used, and a proof of concept. We acknowledge within 5 business days and give a severity decision within 10 business days.

Machine-readable contact details are at /.well-known/security.txt.

Send a report

Policy last updated 2026-09-02.

Responsible disclosure & bug bounty policy